SERVICE COORDINATOR
Summer Term: May 4-August 28, 2026

Build what's next at Minto

Working at Minto means being part of something bigger—where your career is built on purpose, progress, and possibility. Here, employees aren’t just valued—they’re celebrated through peer-to-peer recognition, team events, and a culture that feels like family while honouring every individual’s voice.

From day one, we've got you covered

From your very first day at Minto, you'll have access to a rewarding and supportive package designed to help you thrive:

• Competitive compensation
• Peer-to-peer recognition platform that celebrates your contributions
• Professional development and learning support to fuel your growth
• Exciting career paths across a dynamic and purpose-driven organization

Your place in our story

The Service Coordinator provides best in class customer service in all matters pertaining to resident inquiries and concerns, regarding any maintenance or repairs for their designated property.

Here’s how you’ll contribute

• Prepare resident arrival and key package, in addition to ensuring smooth move-in and move-out coordination, booking elevators where applicable
• Maintain resident database, assign resident parking in addition to issuing visitor parking passes, maintaining log there of
• Processing of cash receipts and deposits
• Prepare resident accounts receivable reports, outlining and addressing any delinquent and/or past due payments, performs collection efforts on past due accounts
• Prepares required forms and documentation in accordance with the Residential Tenancies Act related to claims, collections, evictions, rent increases etc.
• Responds to resident requests, inquiries and concerns for matters which pertain to the lease agreement
• Informs utility companies of change in responsibility for spaces becoming vacant or occupied, approving invoices for vacant suites
• Responds to all resident related issues promptly and courteously in a professional manner, informing management when applicable and if follow-up is required
• Prepare mass and individual resident communication, for example, upcoming events, repairs, changes to management, etc.
• Prepares renewal listings for review by revenue team and subsequently prepares renewal notices as directed
• Use of the ERP system, Yardi, to record information and perform job activities
• Supports team goals, objectives, operations and strategy for properties outlined by management
• First line of response to customer requests, the service coordinator must respond to resident inquiries and concerns for matters which pertain to repairs and maintenance
• Understanding of the Residential Tenancies Act with respect to landlord rights and obligations, for example notice of entry, request of access, etc.
• Coordinate access for Minto staff and contractors for occupied and vacant spaces as well as common areas; ensuring proper notice is given as required
• Liaise with other members of the property operation to ensure maximum utilization of technical and maintenance personnel
• Ensure scheduled maintenance plans for property and equipment are assigned to personnel so that they can be completed on a timely basis, reviewing concerns / issues raised during the performance of these maintenance plans with management to proactively address concerns / issues thereby minimizing unplanned downtime
• Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including: Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights
• Other duties within the scope, spirit and purpose of the job, as requested by management.

What you bring to the team

Here’s what will help you stand out. And even if you don’t tick every box—we believe in your potential and are here to support your growth.

Education: A College or University education in a business field would be considered an asset.
Experience: A minimum of two (2) years of relevant work experience in a busy client facing environment is required.

• Ability to multi-task
• Ability to influence without authority / Directing others
• Interpersonal skills
• Knowledge of the Residential Tenancies Act and Residential Lease Agreements would be an asset
• Attention to detail and accuracy
• Good judgment
• Communication skills (listening, verbal and written)
• Microsoft Office (Word, Excel and Outlook)
• Knowledge of Yardi considered an asset
• Initiative and creative

Hiring pay range**:**$18-$20 per hour

Pay ranges at Minto are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the location for where the position is being filled.

Ready to build your future with us?

Whether you're just starting out or looking to take the next step, Minto offers the mentorship, resources, and opportunities to grow a meaningful career. With competitive rewards and a strong commitment to well-being, we empower you to thrive—professionally and personally.

Join a team where your growth, purpose, and potential are celebrated. Let’s create something meaningful—together.

About Minto

Our mission to build vibrant communities begins with the people who make it all possible—our employees. Named one of Canada’s Best Managed Companies, we’re proud of our 70-year legacy and dedicated to delivering more—more growth, more purpose, and more impact—for our employees, homeowners, residents, and the neighbourhoods we serve.

About Minto Apartment REIT

Our mission to build vibrant communities begins with the people who make it all possible—our employees. In 2024, we were proudly recognized with the Federation of Rental-housing Providers of Ontario (FRPO) MAC Award for Outstanding Company Culture, a testament to our commitment to cultivating a workplace where employee well-being and shared purpose thrive.

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Minto does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application. This role may involve the use of artificial intelligence tools to support and enhance the recruitment process. This posting reflects an existing vacancy within our organization. Minto is an equal opportunity employer committed to cultivating an inclusive and accessible workplace. We strive to build a team that reflects the diverse communities we serve, including individuals with disabilities. If you require accommodation or support at any stage of the recruitment and selection process, we’ll work with you to ensure your needs are met. To request accommodation, please contact us at hrrecruitment@minto.com.

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