Agent, Collection comptes recevables

9 juillet 2018
Industries Transport de marchandise, Entreposage
Catégories Comptabilité, Finance, Service Clientèle, Centre d'Appels, Comptabilité financière, Finance d'entreprise - Trésorerie, Systèmes d'information financière, Comptabilité de gestion, Service à la clientèle, Recouvrement, Comptes à recevoir, Crédit - Recouvrement, Gestion - Administration
Dorval, QC

****JOB DESCRIPTION available in English only****

Responsibilities:

Performing all duties necessary to facilitate the collection of customers' account balances in all divisions, including but not limited to:

  • Placing outgoing calls, receiving incoming customer inquiries and documenting all account activity
  • Enlisting the efforts of the Sales, Customer Service, Pricing and IT departments when necessary to accelerate the collection process
  • Processing invoice adjustments and credits in accordance with established policies and procedures
  • Reviewing and prioritizing accounts according to aging and ensuring the percentage of unpaid invoices 60+ days old remains well within the company's objectives
  • Building strong and professional relationships and communicating with customers to educate them about expectations for timely invoice payments; establishing and maintaining payment arrangements consistent with established guidelines
  • Ensuring payments are processed correctly by the Cash Application team

 

Working conditions:

  • Hours: 7:00AM-4:00PM or 8:00AM-5:00PM
  • Salary – to be discussed based on experience
  • Monthly incentive plan
  • Stimulating work environment
  • Stable employment with opportunities for advancement

 

JOB REQUIREMENTS

Profile:

-Effective and professional communicator (verbal and written), English and French required

-Minimum 1 year experience in Accounts Receivable or Customer Service

-Autonomous and able to work effectively under pressure to meet individual and team objectives

-Exceptional customer service skills, able to develop relationships with customers to ensure prompt payment of accounts and timely resolution of issues

-Proficient with Microsoft Office, experience with accounting software is an asset

-Certificate in Business/Accounting, an asset

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